FAQ

Below are answers to common questions about iA Writer for Windows.

For further help, please check our Support section or our Troubleshooting section.
The iA Support Team is always happy to assist when you can't find your answer on our website. You can reach out to us by email.
We take a break on the weekends (JST), but during weekdays we aim to reply within 1-2 business days.

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Sales and Refund

Can I buy for a friend?

Yes! While you can download the trial from our website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders of iA Writer for Windows. Paddle provides all customer service inquiries and handles returns. You can access a checkout online from here.

Same license for both macOS and Windows?

It is a separate purchase, in the same way the iOS and Mac versions are distributed. You can learn more on our Pricing page.

Do you have a trial period?

Yes, we do! You have a 14-day FREE trial period when you download iA Writer from our website. After the end of the trial period, you will be requested to purchase and register your license to keep on using the app.

Can I get a refund?

You may. To see if you are eligible and what steps to follow, please check our Refund Policy.

Discounts

Any discounts for students/teachers?

We do offer a 20% educational discount! Eligible users can reach us directly by email providing one those validation:
– email sent from .ac, .edu or other institutional address
– attached copy of student or teaching identification
– attached letter of acceptance or proof of enrollment

Any discount for volume purchases?

We can offer discounts for volume purchases, please contact us by email for inquiries.

Does iA Writer ever go on sale?

We do not provide any discounts besides educational and volume purchases. iA Writer won't be on sale for Black Friday and we do not run any campaigns in general.

License

Can I install on more than one PC?

Yes! iA Writer for Windows can be installed on PCs for which you are the owner or primary user (in case of work devices). If you experience issues licensing Writer on your PC, please send us an email so we can assist you.

Where is my License Code?

You can find your License Code and the email used to register within the app. Go to the menu Help → Registration Info

I didn't receive my License Code

Sometimes, emails from our reseller Paddle can end up in your spam. Please double-check the spam and junk folders in your inbox
If you cannot find anything, you can reach out to Paddle Customer Service or our Support Team.

Roadmap and Features

Do you have a roadmap?

We do not provide a roadmap nor give out timelines for unreleased features (beyond what has been publicly posted/commented on our blog).
However, we do document and share feedback with the appropriate team members. If there is a feature request you would like to submit, please feel free to reach us by email.

What are the differences between platforms?

All our platforms are developed natively and differ slightly regarding the features provided. You can learn more about that on our Features page.

Is there a web version?

We developed our apps on each platform natively (iOS/ iPadOS, macOS, and Windows). We are not planning on developing a web-based version of iA Writer at the moment.

What languages are supported?

Our app for Windows is currently localized* in En De Jp Fr Es.
The Syntax Highlight feature is available for En.
Style Check is available for En De Fr.
Spell Check is available for En(US) Fr De It Es (more support available by adding hunspell dictionnaries).

* the app's interface is adapted depending on the country/ language of the user.

Technical Questions

Supported OS?

iA Writer for Windows is supported on Windows 7+, 64bit. We do not offer a 32-bit version. To allow us to focus on improving Writer and adding new features, we will consider dropping support for older operating systems once the majority of customers have migrated.

Redownload a previous version

It is not possible to re-download non-current versions. The latest compatible version is always available here:
Windows 7 or 8 |
Windows 10 or higher

I want to make iA Writer the default to open .md files

This can be done in Windows Settings. From inside Settings, choose “Apps” → “Default Apps” → “Choose default apps by file type”. Then scroll to the .md filetype and assign iA Writer.

My menus pop up backward, opening on the left instead of the right?

If you have a touch-capable screen, Windows defaults to displaying menus popping up on the left so they are not occluded by a tapping right hand. If you wish to have them appear on the right instead, you can modify your Windows 10 tablet settings.

Data Privacy

iA Inc does not have access to any of the user's content stored in iA Writer (text, images, and other files displayed in iA Writer’s Library).
We do collect only two types of data: Crash Reports and Anonymous Statistics.
You can learn more about that in our Privacy Policy.

Help

Troubleshooting

Here are some things you can do if iA Writer acts in unexpected ways.

Backups and Recovery

Lost progress in a document? Regret deleting that paragraph? No problem!

iCloud

iA Writer is file storage provider agnostic but we recommend iCloud for the best experience across most devices:

Legacy Apps

Whenever possible, troubleshooting steps are listed here for iA Writer Classic on macOS & iOS and Writer 1.5.2 for Android.

Version History

Scroll through the history of our apps, version by version, platform by platform, update by update.

Accessibility

We want our products to be enjoyed by the widest possible audience.

URL Commands

Open iA Writer from other applications on both macOS and iOS, and perform specific actions on opening.